We accept returns within 14 days of receipt on unworn, unwashed items with tags still attached. Exchanges are accepted within 30 days on unworn, new-with-tags items. Refunds are issued in the original payment method.For bags: wipe with a damp cloth, avoid prolonged sun exposure, and store stuffed to maintain shape. For waterproof jewelry: rinse and dry after pool/ocean use, store in the original pouch to prevent scratches.